Free to 10k events. Paid plans by events a month.

Pricing questions

Do I need a credit card for the free plan?

No. Sign in with your email and you get 10k events a month on one site, with goals, 30 days of history and unlimited Ask questions. Add a card only when you upgrade. Checkout runs through Dodo Payments, which acts as merchant of record and issues your invoice.

What counts as an event?

Every pageview and every custom event, including identify, outbound link and file download events, counts as one event. Events are counted per account across all its sites each calendar month. Payments from billing providers and ad spend rows do not count as events.

What happens if I go over my plan’s events?

Paid plans keep recording up to twice your events and never lock your reports. We email you at 80%, 100% and 150% with the plan that fits. Past twice the plan, new events are dropped for the rest of the month and the owner is emailed. Free stops recording at 110%. Nothing is billed automatically for overage.

Who sees prices in INR?

Accounts registered in India are billed in INR: ₹999, ₹2,499 and ₹6,999 a month, or ₹9,990, ₹24,990 and ₹69,990 a year, with UPI and Indian cards. The country is detected once at signup. This site shows INR to visitors in India and USD to everyone else; checkout always follows the account’s country.

How does annual billing work?

Annual billing is ten times the monthly price, so you get two months free: $190, $490 and $1,490 a year for Starter, Growth and Scale. You pay once a year in advance. An annual plan can be refunded in full within 14 days of the first annual charge.

Can I get a refund?

Yes, within 14 days of your first payment on a paid plan, monthly or annual, in full. After that we do not refund partial months; when you cancel, the plan runs to the end of the paid period and then drops to Free. Email support from the account email to ask.

Who issues invoices and handles tax?

Dodo Payments is the merchant of record for ProductLense subscriptions. It sells to you, issues the invoice, collects and remits sales tax, VAT or GST where they apply, and handles payment methods. RedAnalytica, the operator of ProductLense, receives the payment from Dodo Payments.

Can I change plans later?

Yes, at any time from the account page. Upgrades take effect immediately with proration as Dodo Payments applies it; downgrades too. Your currency stays the one your subscription started in. Data above the new plan’s history window stays stored but is hidden until you upgrade again.

Does Ask send my data to an AI company?

No. Ask runs on our own servers. No outside AI model ever sees your data. It matches your question with a small open model, EmbeddingGemma 2, that runs beside the database, then answers from the same reports as your dashboard using tested sentences whose every number is checked before you see it.