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Billing and invoices

How ProductLense charges through Dodo Payments, INR prices for accounts in India, upgrades, downgrades, failed payments and where to find invoices.

ProductLense charges for its plans through Dodo Payments, which acts as merchant of record: Dodo Payments sells the subscription, issues the invoice and handles sales tax or GST. Billing is managed on the Account page of the dashboard.

Currency and region

Each account has a pricing region, set once when the account is created from the country of the signup request:

  • Accounts created from India are billed in INR, through INR products, and can pay with UPI or Indian cards.
  • Every other account is billed in USD.

You cannot change the region yourself. If it is wrong (for example because you signed up through a VPN), write to us through the contact page and support can correct it. The currency of an existing subscription never changes.

Upgrade

  1. Open Account in the dashboard.
  2. Choose Monthly or Yearly, then the plan.
  3. Without a subscription, you go to a Dodo Payments checkout. With an active subscription, the plan changes in place on the same subscription.

Only the account owner and admins can upgrade. A new plan applies as soon as Dodo Payments confirms the payment. Plan changes are prorated as Dodo Payments applies proration, in the subscription's own currency. A plan or interval shown as "Coming soon" is not available for checkout yet.

Downgrade and cancel

Downgrades and cancellation are done in the Dodo Payments customer portal: Account → Invoices and payment method.

  • A cancelled subscription keeps its plan until the end of the paid period, then the account moves to Free.
  • On Free, the Free limits apply again, including 10,000 events a month and 30 days of history. Older data is kept and becomes visible again if you upgrade.

Failed payments

If a renewal fails, the subscription goes on hold and the dashboard shows a banner. You keep your plan for 7 days while you update the payment method in the portal. Repeated failures do not extend the 7 days. After that, the account moves to Free.

Invoices

Invoices are issued by Dodo Payments. Open Account → Invoices and payment method to download them and to change the card or UPI method on file.

For refunds of ProductLense's own charges, see the refund policy.

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